Brook provides the AI, technology, clinical care teams, workflows, patient engagement capabilities, clinical intelligence, and operational support needed to successfully launch, manage, and scale RPM, CCM, and APCM programs. By supporting multiple care models within a single infrastructure, Brook helps organizations deliver more coordinated and continuous longitudinal care care.

Brook uses AI to identify patient risk, prioritize interventions, surface clinical insights, support care management workflows, and help care teams focus their attention where it can have the greatest impact.

No. Brook works alongside existing providers and care teams to extend capacity, improve efficiency, and support proactive patient management while keeping clinical decision-making in the hands of healthcare professionals.

Brook is designed to complement existing clinical operations and integrate within existing workflows and EHRs to support coordinated care, data sharing, and efficient program management.

Brook supports patients in risk of, or living with chronic conditions, including hypertension, diabetes, congestive heart failure, chronic kidney disease, obesity, and more, with flexibility to support additional populations as organizational needs evolve.

Brook enables earlier intervention, more consistent patient engagement, improved adherence, and proactive chronic disease management that can help improve clinical outcomes over time.

Brook helps organizations improve chronic disease outcomes, increase patient engagement, identify risk earlier, support quality performance, reduce avoidable utilization, and strengthen care coordination—all key goals within value-based care models.

Organizations can launch in as little as 30 days with an average of 45 days. Implementation timelines vary based on organizational needs, patient populations, and program scope. Brook works closely with partners to streamline onboarding, program deployment, and operational readiness.

Remote Patient Monitoring (RPM) is a reimbursable care model that uses connected devices to collect and monitor patient health data outside traditional clinical settings. RPM helps care teams identify trends, intervene earlier, and support ongoing chronic disease management.

RPM helps organizations improve visibility into patient health between visits, identify potential issues sooner, support chronic disease management, increase patient engagement, and create reimbursement opportunities for participating providers.

Chronic Care Management (CCM) is a Medicare-supported care management program that provides ongoing coordination and support for patients living with multiple chronic conditions. CCM helps improve continuity of care while supporting reimbursement for care management activities.

CCM helps improve patient engagement, care coordination, medication adherence, and chronic disease management while creating sustainable reimbursement opportunities for healthcare organizations.

Advanced Primary Care Management (APCM) is a CMS care management model designed to support longitudinal, relationship-based primary care. APCM recognizes the value of continuous patient support and care management between visits.

APCM is intended for Medicare beneficiaries receiving ongoing primary care services. Eligibility and billing requirements vary based on CMS guidelines and patient complexity.

APCM supports stronger patient relationships, improved care continuity, proactive intervention, enhanced patient engagement, and reimbursement for delivering ongoing care management services.

While both programs support care between visits, CCM focuses specifically on patients with multiple chronic conditions, whereas APCM supports broader longitudinal primary care management and continuous patient relationships.

RPM, CCM, and APCM address different aspects of continuous care. RPM provides monitoring and patient data, CCM supports chronic disease management and care coordination, and APCM supports ongoing primary care management and engagement.

The right program depends on your patient population, care model, reimbursement goals, and organizational priorities. Many healthcare organizations benefit from combining RPM, CCM, and APCM to create a more comprehensive approach to chronic disease management, patient engagement, and longitudinal care delivery. Brook chooses the right model(s) based on eligibility, patient needs and care paths, and is modified over time as patient needs or eligibility evolves.

Care management programs help organizations improve outcomes, close care gaps, engage patients more effectively, improve quality performance, and reduce avoidable utilization—key objectives within value-based care models.

Brook helps organizations proactively manage chronic disease populations, improve patient engagement, identify risk earlier, support quality initiatives, and extend care beyond episodic encounters.

Yes. Brook helps organizations improve chronic disease management, patient engagement, and care coordination—capabilities that are increasingly important for organizations participating in risk-based and value-based care arrangements.

The CMS Advanced and Integrated Model (ACCESS) is designed to improve care coordination, accountability, patient outcomes, and collaboration across specialty and chronic care populations through more connected and longitudinal care delivery.

Brook works with organizations to support and operationalize the core capabilities required for ACCESS success, including patient engagement, care coordination, remote monitoring, longitudinal care management, workflow support, and performance tracking.

Continuous care helps organizations stay connected to patients between visits, identify issues earlier, improve adherence, strengthen care coordination, and support better long-term outcomes—all key objectives of ACCESS.

Brook's AI is designed to support care delivery, not replace clinical judgment. AI helps identify patterns, prioritize interventions, and personalize engagement while care teams maintain oversight and responsibility for patient care decisions.

No. Brook combines AI with embedded clinical teams. AI helps automate routine tasks and surface insights, allowing nurses and care managers to focus on higher-value patient interactions.

Brook's AI operates within defined clinical workflows and human oversight processes. Care teams review escalations and interventions, ensuring patient safety remains the highest priority.

Yes. Brook is designed to meet healthcare privacy and security requirements, including HIPAA compliance and industry-standard data protection practices.

Brook uses secure infrastructure, access controls, encryption, and compliance processes designed to safeguard patient information and support healthcare organizations' security requirements. Brook's Trust Center can be accessed here. (LINK to trust center)

No. Brook is designed to help organizations operationalize reimbursable care programs while maintaining compliance, documentation, reporting, and workflow requirements.

Brook is designed to not require any IT investment. The implementation process is also structured for Brook to do the heavy lifting and keeping demands on partner IT resources minimal while integrating into existing workflows and systems.

No. Brook acts as an extension of the care team, helping organizations expand capacity without requiring significant new staffing investments.

The goal is the opposite. Brook automates routine activities, supports patient engagement, and manages operational complexity so providers can focus on patient care. While implementation does require some support, Brook handles most of the heavy lifting handling things end-to-end.

Implementation timelines vary, but organizations can often launch programs in a matter of 30-45 days, rather than the months required to build programs internally.