Many organizations struggle to expand care management programs due to staffing, workflow, and operational constraints. Successful programs require a combination of patient engagement, clinical workflows, technology, and operational support that can scale across large patient populations while minimizing provider burden.
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Why Brook exists and where continuous care is heading.
The story
Who we areThe remote care company, in two minutesThe marketChronic demand is outpacing clinic capacityThe opportunityWhat continuous care unlocks for providersExtend care beyond hospital walls
Brook helps health systems deliver continuous care for chronic populations through AI-powered insights, dedicated care teams, and reimbursable remote care programs.
The challenge
As healthcare shifts toward value-based and longitudinal care, health systems need new ways to manage chronic populations beyond traditional clinical settings—improving outcomes while reducing utilization, easing workforce pressures, and scaling care efficiently. Healthcare organizations need to:
As healthcare shifts toward value-based and longitudinal care, health systems need new ways to manage chronic populations beyond traditional clinical settings—improving outcomes while reducing utilization, easing workforce pressures, and scaling care efficiently. Healthcare organizations need to:
Reduce readmissions and avoidable utilization
Reduce readmissions and avoidable utilization
Reduce readmissions and avoidable utilization
Improve chronic disease outcomes
Improve chronic disease outcomes
Improve chronic disease outcomes
Extend care team capacity
Extend care team capacity
Extend care team capacity
Strengthen quality and value-based performance
Strengthen quality and value-based performance
Strengthen quality and value-based performance
Scale continuous care across populations and service lines
Scale continuous care across populations and service lines
Scale continuous care across populations and service lines
How Brook helps
How Brook helps
Continuous Patient Engagement
Keeps patients connected through monitoring, coaching, and support between visits.
Continuous Patient Engagement
Keeps patients connected through monitoring, coaching, and support between visits.
Medication & Care Plan Support
Helps patients stay on track with medications, care plans, and treatment goals.
30-day implementation
EHR and workflow integration, devices, and patient onboarding handled end-to-end.
AI-Powered Prioritization
Identifies patients who need attention and enables earlier intervention.
Cross-program coverage
RPM, CCM, PCM, APCM, TCM and VBC — one platform, one team.
Care Team Extension
Embedded nurses, coaches, and care coordinators extend clinical capacity.
Measurable outcomes
Quality, utilization, retention, and revenue — transparently reported.
Scalable Infrastructure
Enables continuous care across populations, conditions, and care settings
Profitable from day one.
Reimbursable revenue plus reduced utilization deliver predictable ROI.
Impact
Fewer readmissions and emergency visits
↓
90%
0
1
2
3
4
5
6
7
8
9
0
CHF readmissions
within 30 days
Fewer readmissions and emergency visits
↓
90%
0
1
2
3
4
5
6
7
8
9
0
CHF readmissions
within 30 days
Improved condition control and engagement
74%
0
1
2
3
4
5
6
7
0
1
2
3
4
Hypertension control
in 12 weeks
Improved condition control and engagement
74%
0
1
2
3
4
5
6
7
0
1
2
3
4
Hypertension control
in 12 weeks
Greater patient satisfaction
71%
0
1
2
3
4
5
6
7
0
1
Patient retention
NPS 66 (excellent category)
Greater patient satisfaction
71%
0
1
2
3
4
5
6
7
0
1
Patient retention
NPS 66 (excellent category)
Predictable recurring revenue
1.5M+
0
1
.
0
1
2
3
4
5
annual revenue
per 1,000 patients
Predictable recurring revenue
1.5M+
0
1
.
0
1
2
3
4
5
annual revenue
per 1,000 patients
Sangrok Oh, D.O.
Chief Medical Office, UBMD
“Brook has enhanced our ability to manage patients with complex medical conditions and consistently deliver high-quality care.”
Lindsay Bryant, COO
Office of Dr. Christopher Beney MD
“Working with the Brook team has been amazing for our practice. They’ve helped us exceed our outcome measures and improve quality scores without adding workload.”
Eric Alper; MD
CQO, CCIO, VP at UMass Memorial Health
"Brook has helped us stay connected with patients between visits, providing continuous support that improves engagement, strengthens relationships, and helps patients feel more supported throughout their care journey"
Sangrok Oh, D.O.
Chief Medical Office, UBMD
“Brook has enhanced our ability to manage patients with complex medical conditions and consistently deliver high-quality care.”
Lindsay Bryant, COO
Office of Dr. Christopher Beney MD
“Working with the Brook team has been amazing for our practice. They’ve helped us exceed our outcome measures and improve quality scores without adding workload.”
Eric Alper; MD
CQO, CCIO, VP at UMass Memorial Health
"Brook has helped us stay connected with patients between visits, providing continuous support that improves engagement, strengthens relationships, and helps patients feel more supported throughout their care journey"
Let’s explore your remote care opportunity
Let’s explore your remote care opportunity
Brook helps extend care beyond clinic walls; improving clinical and financial outcomes at scale.
Brook helps extend care beyond clinic walls; improving clinical and financial outcomes at scale.
FAQs
Questions Healthcare Leaders Commonly Ask
Technology, automation, clinical intelligence, and proactive care management workflows can help organizations extend care beyond visits while allowing providers to focus on higher-value clinical interactions.
Remote care programs create more opportunities for patient engagement, education, monitoring, and intervention, helping care teams identify issues earlier and support better chronic disease management.
Continuous monitoring and proactive outreach can help identify signs of deterioration sooner, allowing care teams to intervene before conditions escalate into emergency department visits or hospitalizations.
Brook helps organizations improve care delivery efficiency, support reimbursable care models, increase patient engagement, improve quality performance, and strengthen chronic disease management outcomes.
Organizations often realize value through a combination of reimbursement revenue, improved operational efficiency, enhanced quality performance, stronger patient engagement, reduced utilization, and better chronic disease outcomes. The greatest impact is often achieved when these programs work together as part of a broader continuous care strategy.
Common Executive Questions
Building a program internally requires technology, workflows, staffing, patient engagement processes, reimbursement expertise, and ongoing operational management. Many organizations choose to partner with a proven solution to accelerate time-to-value and reduce operational burden.
By combining automation, clinical intelligence, patient engagement, and care management support, organizations can increase capacity without proportionally increasing staffing requirements.
Successful programs use standardized workflows, centralized infrastructure, and consistent patient engagement models that can be deployed across sites and populations.
Brook
155 108th Ave NE
Suite 350
Bellevue, WA 98004
Connect with Brook
Brook
155 108th Ave NE
Suite 350
Bellevue, WA 98004
Connect with Brook
Brook
155 108th Ave NE
Suite 350
Bellevue, WA 98004
Connect with Brook