About Brook Inc

Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.

Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.

Job Overview

We've always believed that our relationship with clinics and hospital systems goes beyond the traditional vendor-customer dynamic. We see ourselves as an integral part of every clinic we work with, working together to achieve the best possible healthcare outcomes for patients.  We are partners in success, and that is why we call ourselves Partner Success Management.

Our Partner Success team is looking for a Sr. Partner Success Manager with a strong record of managing enterprise clients in healthcare. The ideal candidate will have successful experience delivering partner satisfaction, developing strong partner and consultant relationships, and retaining and growing revenue. This is a critically important role responsible for driving the success of our partners and patients, and will represent Brook Health in a sophisticated, expert, strategic manner.   

Our partner relationships are dynamic and fast-paced, requiring PSMs to expertly navigate ambiguity and rapid change, deliver as expected and exceed when possible. The ideal candidate will have experience working with large, strategic medical practices with a strategic and problem-solving mindset. They must be comfortable rolling up their sleeves to get the job done, have a working knowledge of the healthcare ecosystem, be a strong team player and have strong communication and presentation skills. They will lead cross-team coordination and collaboration and oversee project management within the partner and internally. Our ideal partner success manager is comfortable working with providers, and is able to successfully implement and drive change within the provider workflow setting.

Key Responsibilities

• Lead the partner management of a portfolio of large, complex, high value and high potential medical practices and payers.

• Establish professional relationships and trusted advisor status with physicians, partner executives, and consultants.  

• Develop a deep understanding of partner needs & goals, and work to ensure that Brook Health and the partner have a shared definition of success. 

• Collaborate with other providers in the partner’s ecosystem to ensure we optimize the patient experience and the partner investment. Become a change agent with providers and drive their adoption of remote care services for their patients.

• Proactively and intentionally drive partner health including utilization and value realization across Brook Health services to meet partner expectations and contractual commitments. 

• Create, analyze and deliver partner reports illustrating Brook Health value delivery (e.g. patient engagement, utilization, and clinical impact), demonstrating a strategic command of the partner’s experience and linking results to the partner’s key business objectives. 

• Partner with the Brook Health’s Marketing and Product teams to deliver and execute a robust engagement strategy. 

• Support business results to ensure customer renewals and accelerate expansions. 

Qualifications

• 5-8 years of experience in customer success/partner success/account management in or related to the healthcare industry

• Corporate experience working at a healthcare delivery organization, EHR/EMR provider, consulting firm, population health management firm, or related  

• Customer/partner experience: Providing services to medical practices or payers having direct interaction with providers and patients

• Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm

• Strong results orientation and track record of delivering complex projects that exceed partner expectations

• Growth mindset focused on retaining partners and creating opportunities to expand beyond current services 

• Personal accountability; own decisions, actions, and process needed to support healthy long term partner relationships 

• Strong communication skills to articulate a compelling value proposition, deliver insights, and manage difficult conversations

• Ability to analyze and interpret data to derive insights that support value delivery and value creation for partners

• Comfort working at a rapid pace and with a high degree of autonomy, within a complex and changing work environment

• Clinical background a plus.

• Passion for Brook Health’s vision of understanding how the different facets of life affect health and finding balance, and how we empower people to achieve that balance

• Highly fluent with technology tools. Experience using Google Suite, Slack, Notion, Monday.com, Miro preferred

• Willingness and ability to travel locally

• Location: Central/South Massachusetts or Connecticut

Why Brook?

• High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.

• Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.

• Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.

• Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.

• Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.

Working at Brook

• Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.

• Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.

• High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The pay range for this role is:

110,000 - 140,000 USD per year (Worcester Location for Job Posting)

110,000 - 140,000 USD per year (CT Location for Posting)