About Brook Inc

Brook Health is a digital health company. Brook offers a set of products and services extending health-care-management beyond the walls of doctors’ offices and into people’s homes and their day-to-day lives. Brook provides people who are living with chronic conditions a highly personalized high-touch support via a smartphone app offering AI tools, data collection through connected devices, and real-time access to health coaches to make smart, daily decisions and to build healthy habits to achieve their long-term health goals. Brook also offers a CDC-approved preventative program for people who are at high risk for diabetes. For primary care providers, Brook offers SaaS tools for continuous remote monitoring, providing insights into their patient’s health needs, enabling a new model of care, and early preventative interventions with our own care delivery team resulting in better health outcomes.

Brook offers a dynamic work experience with team members in multiple time zones. We have a fast-paced, user-centric, high-expectation, constantly-improving-ourselves type of culture. Our goal is to change the approach to pre-condition and chronic condition care management, to use technology to support health-care providers in improving patients’ health outcomes.

Job Summary:

We are seeking a Partner Success Manager to drive growth and revenue generation by fostering strong relationships with healthcare partners and ensuring the success of our Remote Care. This role plays a critical part in expanding partner engagement, increasing patient activations, and maximizing revenue opportunities through strategic account management and program optimization.

The ideal candidate is a relationship-driven, results-oriented leader with experience in healthcare partnerships, healthcare operations, and revenue growth strategies.

Key Responsibilities:

Growth & Revenue Generation

• Develop and execute strategic plans to increase partner engagement, expand Remote Care utilization, and drive patient enrollments.

• Identify and implement revenue-generating opportunities, including optimizing partner workflows to maximize billable Remote Care services.

• Collaborate with internal teams to develop performance metrics, track partner success, and analyze revenue trends.

• Work closely with the sales and business development teams to support new partner onboarding and identify upsell opportunities.

Partner Relationship Management

• Serve as the primary point of contact for healthcare partners, ensuring a seamless experience with Remote Care.

• Build and maintain strong relationships with physicians, administrators, and clinical staff to drive program adoption.

• Conduct regular check-ins, performance reviews, and strategy meetings with partners to ensure satisfaction and continuous growth.

• Provide training and support to clinics on best practices for Remote Care implementation, growth, and billing.

Program Implementation & Optimization

• Lead the onboarding and integration of new partners, ensuring smooth program adoption and sustained engagement.

• Monitor key performance indicators (KPIs) such as referral rates, patient activations, patient engagement, and revenue growth to identify areas for improvement.

• Collaborate with internal teams to streamline referral processes, data management, and billing accuracy.

• Ensure partners are leveraging Remote Care to its full potential, enhancing patient outcomes while maximizing financial returns.

Operational Excellence & Reporting

• Analyze partner performance data to identify trends, challenges, and opportunities for optimization.

• Develop and present performance reports and revenue impact analyses to internal leadership and partner organizations.

• Ensure compliance with Medicare, insurance, and HIPAA guidelines related to Remote Care services and billing.

• Work cross-functionally with clinical, operational, and technology teams to continuously improve the Remote Care program.

Qualifications & Experience:

• Bachelor’s degree in Healthcare Administration, Business, or a related field (Master’s preferred).

• 3+ years of experience in partner success, account management, or healthcare business development.

• Proven experience driving growth and revenue in a healthcare setting, preferably in RPM or digital health.

• Strong knowledge of Medicare, insurance reimbursement, and RPM billing codes.

• Proficiency in CRM tools, healthcare data analytics, and performance tracking.

• Exceptional communication, negotiation, and problem-solving skills.

• Ability to manage multiple high-value partnerships and drive measurable outcomes.

Preferred Skills:

• Experience in remote patient monitoring (RPM), chronic care management (CCM), or value-based care models.

• Knowledge of healthcare technology platforms and EHR integrations.

• Track record of developing scalable partner engagement strategies.

Work Environment & Schedule:

• Willingness to travel as needed to meet with providers and conduct on-site training.

• Must be flexible to accommodate partner needs and program expansion goals.

Why Brook?

• High-Impact Role: Own a core growth channel in a sector of healthtech experiencing rapid growth.

• Mission-Driven: Join a company that’s improving patient outcomes and transforming the way healthcare is delivered.

• Fast-Growing Environment: Thrive in a dynamic, scale-up atmosphere where you’ll have the autonomy to create meaningful change and implement new ideas from day one.

• Cutting-Edge Tech: Work with innovative tools and have the freedom to introduce new solutions, including AI-driven approaches.

• Collaborative Culture: Partner with passionate teams in Marketing, Product, and Clinic Ops to drive measurable results.

Working at Brook

• Fast-paced environment – Brook operates in two of the fastest changing industries in America – Healthcare and Technology. We move quickly to design tools and protocols based on customer and industry feedback. Thriving in an environment of change and continuous improvement is a core competency for all members of our team.

• Dynamic roles - We are a small and tight-knit team enthusiastically tackling difficult problems in an entrenched industry. All team members are expected to contribute to company protocols, provide product feedback and to generally think critically about our processes and care model.

• High expectations - We have big goals for the future. We expect dedication and positive collaboration from all our team to achieve them.

This position is not eligible for relocation or visa sponsorship. Candidates must live within a commuting distance from the office. This is a hybrid role, onsite in the office required weekly along with remote work.

Brook Inc is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. Brook does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, marital status, age, non-disqualifying physical or mental disability, national origin or ethnic origin, military service status, citizenship or any other protected characteristic covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The pay range for this role is:

$90,000 plus variable compensation USD per year (Worcester Location for Job Posting)